Refunds & Returns
All items purchased from the Lillibella online store may only be exchanged or returned to the Lillibella online store. All below conditions will apply to all items being exchanged or returned. Returns must be in new condition with tags attached unless faulty.
If a garment is returned as faulty and it is deemed due to laundering or handling in the incorrect manner the garment will not be refunded. Faulty goods will be dealt with as per the manufacturer’s warranty. Special return offers apply to individuals only. We recommend sending returns via registered post as we do not accept responsibility for lost items. We will happily exchange or refund your item provided the item and its packaging is in its original condition See ‘Refunds and Returns’ below for the time frame of your exchange or refund.
REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS. REFUNDS OR EXCHANGES ARE NOT AVAILABLE FOR SALE ITEMS.
We recommend sending returns via registered post as we do not accept responsibility for lost items. We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in:
Exchanges on full price items – 14 days from date of purchase
Refunds on full price items – 14 days from date of purchase
REFUNDS AND EXCHANGES ARE NOT AVAILABLE ON SALE ITEMS.
For refunds please return your garment by registered post and for exchanges please send it with a self-addressed post bag to: Lillibella Po Box 2130, Ringwood North, Vic, 3134, Australia.
If notified before goods have been dispatched, Lillibella can accommodate order cancellations. If items have been shipped, Lillibella reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.